HARLEY HOUSE CONSULTANTS INC.
making communicators better managers -
making managers better communicators
Harley House brings communications training to your workplace and virtual delivery with a range of group courses designed to help your employees succeed. Whether through traditional classroom group training, virtual course delivery or through our unique Integrated Learning Approach we offer high-impact training that results in immediate and tangible results for your organization. For a detailed description and outline of each 2-3 session virtual or one-day communications training course, please click on the links below.
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Participants are introduced to the 5-step Communications Management in this three-session virtual course (or one-day classroom delivery). The Communications Management Process ensures that the communications output or strategy is based on solid research and stays on track throughout the planning, development and delivery stages, and that adjustments can be made to existing campaigns. Adopting the Communications Management Process to oversee individual communications outputs, services, and complete campaigns, improves communications and cost effectiveness. This cannot be accomplished after the fact; it must be built in throughout the communications management process.
This three-session virtual course (or one-day classroom delivery) course is a blend of classic strategic communications theory with information and approaches to deal with current challenges and communications opportunities. Through six fast-paced sessions, participants help define what “strategic communications” means in today’s context, look at the thinking process behind it, and learn how government departments are applying fresh and innovative approaches to current communications challenges through strategic initiatives and thinking.
This two-session virtual course (or one-day classroom delivery) introduces participants to a systematic and pragmatic approach to benchmarking, monitoring, and analyzing the public environment. During the training session emphasis is placed on the design and pre-testing of actual PEA tools. Participants will leave the session with an understanding of how to integrate various tools into an ongoing systematic PEA reporting system.
New digital technologies have revolutionized our access to data on the communications habits of Canadians. But how do we use that information to create success for our communications programs and generate new and innovative methods of to build our relationships with audience groups? This three-session virtual (or one-day classroom delivery) course teaches participants how to harness the power of performance information and turn it into more effective, innovative communications plans for the future.
This three-session virtual course (or one-day classroom delivery), introduces participants to a wide range of primary and secondary research tools that can be used by communicators to measure internal and external client satisfaction with communications outputs and services. Participants will leave the session with an understanding of why, when and how to measure internal and external client satisfaction with communications outputs and services.
The impact that effective employee communications has on organizational success is rarely fully appreciated. Motivated, informed and involved employees impact the achievement of departmental goals and objectives every minute of every working day. This three-session virtual course (or one-day classroom delivery) runs the gamut of factors, planning approaches and tools that can turn your employees into one of your greatest corporate assets.
Considerable time is invested in formulating and obtaining approval of key messages for communications strategies and products (speeches, news releases, advertising, print and electronic media). This fun and dynamic three-session virtual course (or one-day classroom delivery) is designed to assist participants in developing messages that stick with the target audience and senior managers/central agencies.
The management of issues and crisis should be a partnership between Ministers Offices, communications shops, program areas and regional offices in order to identify, monitor, prioritize and address emerging situations to allow the organization to respond quickly and effectively. This three-session virtual course (or one-day classroom delivery) offers participants the basics in identifying, preventing, and controlling issue and crisis situations. Effective management practices, including preparation, training, triaging and communicating are discussed, as are various stages of an issue/crisis, and the need to establish an issue/crisis management team.
This three-session virtual course (or one-day classroom delivery) explores how to design a Communication and Stakeholder Engagement Strategy that is fully integrated into an organizations Change Management initiative. The course provides a detailed breakdown of the communications and engagement activities to be performed throughout the change initiative.
This three-session virtual course (or one-day classroom delivery) examines in detail the six key relationships that every organization should focus on. Participants will be introduced to strategies to identify, assess, and maintain relationships with key stakeholder groups and formulate plans to effectively engage with key stakeholders.
Whether it is a parliamentary committee presentation, conference speech or and interview with national or local media, senior government officials are called on to share their insights and priorities. This three-session virtual course (or one-day classroom delivery) explores how to prepare officials to maximize their effectiveness through better planning, preparation and delivery. Participants will be introduced to a series of process and best practices to arm officials to be more comfortable in the delivery of presentations, speeches and interviews.
Getting the people, processes, approaches and information in place to succeed in the field of communications has never been more challenging.
Relationship Centered Model
At Harley House Consultants Inc. we help our clients manage internal and external relationships with key stakeholder groups.